Dalhatu Araf Specialist Hospital Launches SERVICOM Unit to Boost Patient Satisfaction.

Timescope News 

Dalhatu Araf Specialist Hospital in Akwanga has established a SERVICOM (Service Compact with Nigeria) unit to ensure that patients and the public receive high-quality, timely, and respectful healthcare services.

Inaugurating the unit, the Chief Medical Director, Dr. Esala E. Abene, recalled with nostalgia when SERVICOM was first established by the Obasanjo administration in 2004 to improve public service delivery. He noted that SERVICOM in a hospital setting is fundamentally about patient satisfaction, achieved through efficient and effective service delivery hence the creation of the unit.

Dr. Abene urged the unit’s staff to always ensure transparency and timely service throughout the hospital. He also instructed them to visit all departments and units to educate colleagues about their respective roles in upholding the SERVICOM principles.

Earlier, the Chairman of the Medical Advisory Committee (C-MAC), Dr. Rimini Kefas Machunga, expressed appreciation to the CMD and management for establishing the SERVICOM unit, reiterating that the core idea of SERVICOM is patient satisfaction.

She further emphasized the need for timely communication to save lives and manage critical situations effectively.

The highlight of the event was the decoration of the head of the SERVICOM unit with an identification card.